SHERRINA MUKANTARINDWA
Kigali
Summary
PERSONAL SUMMARY I focus on those simple acts of care and thoughtfulness that make all the difference in good Housekeeping department. I have high standards of personal presentation, a five star approach to Service delivery and a no compromise approach to standards. Being independently minded Means that I am proud to be utterly original. In my present role I manage a team that provides Clients with professional dusting, vacuuming, polishing and linen services. At work my key Duties include organizing roster, holding regular staff appraisals and facilitating team meetings, Updating PMS. On a professional level I assume basic management responsibilities at every Opportunity and work hard to make sure that all staff meet the specifications set by the client. Right now I am looking for a full-time position with a company which can offer me unrivalled opportunities for career progression.
Overview
8
8
years of professional experience
Work History
Housekeeping supervisor
Four Points, Sheraton Kigali
04.2022 - Current
- Responsible for maintaining the cleanliness and sanitation of rooms, bathrooms, common areas, and offices and managing the housekeeping department
- Successful pre-opening Four Points by Sheraton Kigali
- Duties;
- Leading a team of Room Attendants to maintain rooms to the highest standard possible
- Cleaning and setting up all guest rooms
- Rearranging and assembling furniture in rooms
- Inspecting the work of room attendants for conformance to prescribed standards of cleanliness
- Reporting any maintenance issues to senior Maintenance Managers
- Carrying out various cleaning tasks
- Moving furniture to clean under and behind it
- Disinfecting and deodorizing toilet bowls and lavatories
- Ensuring that housekeeping materials and equipment are maintained and used correctly
- Managing all handovers in a professional manner
- Reporting persistent staff absences to the HR Manager
- Carrying out any reasonable guest requests
- Creating a list of rooms that have to be cleaned immediately
- Updating room status in the PMS
Housekeeping Consultant
04.2020 - 12.2022
- Highland suites Nyarutarama
- Advised in Hotel modification inside the rooms and public areas
- Helped in hotel renovation
- Helped in staff training
- Preparing staff roster
- Task allocations.
Event Coordinator
Martin Aviator Hotel
09.2019 - 02.2020
- And Responsibilities
- Creating event proposal which fit clients recquirementsand presenting proposal by deadline
- Maintaining a work relationship with vendors and venues
- Planning event aspects such as venue, seating, dinning and guest list
- Delegating event planning tasks to other staff members where necessary
Hotel Supervisor
Cozy Safari
04.2019 - 08.2019
- Supervise operations in all hotel departments
- Supervise front office operations
- Manage all hotel staff
- Maintain inventory
- Supervise general cleanliness of the hotel
- Interact with guests whenever possible.
Lead Housekeeper
The Retreat by Heaven.Kiyovu
12.2017 - 07.2018
- Successful Pre-opening of the Retreat
- Duties and Responsibilities
- Manage and lead the housekeeping department/team
- Managing all handovers in a professional manner
- Reporting persistent staff absences to the HR Manager
- Carrying out any reasonable guest requests
- Creating a list of rooms that have to be cleaned immediately
- Informing managers about the status of cleaned rooms
- Safeguarding the personal items of guests.
Head of Department Housekeeping
Scheba Hotel
01.2017 - 11.2017
- Successful pre-opening of Scheba hotel
- Manage and lead housekeeping department with its team
Housekeeping manager
Landmark suites
01.2016 - 04.2017
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
Head of Housekeeping
Phoenix Plaza Hotel Apartment Kigali
12.2020 - 1 1
- Successful pre-opening
- Successful training of housekeeping staff
- Setting up of the rooms and public areas
- This included the recreation centers
- Team Management
- Task allocation and supervise the daily tasks as performed by the housekeepers all-round the hotel
Education
Housekeeping
Utali College
Business Studies
University of Tourism Technology
Skills
- AND COMPETENCIES
- Professional skills
- Expertly deep cleaning infected areas, rooms and equipment
- Demonstrating to new employees how to properly use cleaning agents
- Willing to do early morning starts and late night finishes
- Close attention to detail
- Knowledge of the hospitality industry
- Navigating property management systems
- Able to handle any emergency situations that may arise
- Training up new Room Attendants to a high standard
- Personal skills
- Strong sense of responsibility
- Keen to help out colleagues who are struggling with their duties
- AREAS OF EXPERTISE
- Cleaning room
- Managing performance
- Forecasting problems
- Microsoft Office
- Team Performance Management
- Linens and Toiletries
- Inventory Restocking
- Equipment Effectiveness
- Team Guidance and Motivation
- Cleaning and Sanitation
- Performance Improvement
- Motivate Staff
Accomplishments
- Billy Ochieng Executive Housekeeper, Four points by Sheraton Kigali +250725
Timeline
Housekeeping supervisor
Four Points, Sheraton Kigali
04.2022 - Current
Head of Housekeeping
Phoenix Plaza Hotel Apartment Kigali
12.2020 - 1 1
Housekeeping Consultant
04.2020 - 12.2022
Event Coordinator
Martin Aviator Hotel
09.2019 - 02.2020
Hotel Supervisor
Cozy Safari
04.2019 - 08.2019
Lead Housekeeper
The Retreat by Heaven.Kiyovu
12.2017 - 07.2018
Head of Department Housekeeping
Scheba Hotel
01.2017 - 11.2017
Housekeeping manager
Landmark suites
01.2016 - 04.2017
Housekeeping
Utali College
Business Studies
University of Tourism Technology
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