SIMUGOMWA Minega Kevin

• Track, manage, and reconcile transactions daily to ensure our accounting records are accurate.
• Monitor payments, identify and prevent fraud instances, and resolve any gaps and discrepancies.
• Ensure internal controls compliance and necessary documents are regularly updated to be audit-ready.
• Highlight risks and deviations in the reconciliation process to seniors on an immediate basis.
• Identify activities and opportunities for process improvement and automation.
• Process clients’ payments on time and resolve clients’ payment-related queries.

● Reconciling payments to ensure the IMS/WMS reflects the correct transactions as shared by DAs

● System verification on cash reconciliations to ensure each transaction is accurate

● Account reconciliations such as bank slips, till payment codes, clearing, billing

● Performing daily financial transactions such as verifying, calculating and posting and approving DAs payments as well as validation with finance and ensure 100% same day collection

● Sharing on daily basis DAs cash reconciliation and variance reports with explanations and supporting the month end cash reconciliation process

● Generating monthly DAs cash reconciliation reports and following with finance to validate the EoM closing balances arrived at matches their numbers

● Supporting other warehouse operation such move inventory across facilities, report damages, counting stock.

● Answering phones and responding to requests and inquiries from clients.

● Assisting other departments or projects with administrative tasks as needed.

● Keeping track of and upgrading the company's databases.

● Drafting and mailing customer correspondence and newsletters.

● Taking charge of the management of office and facility equipment.

● Performing other duties as assigned.

● Manage large amounts of inbound and outbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers’ needs, clarify information, research every issue and provide solutions and alternatives

● Seize opportunities to upsell products when they arise

● Build sustainable relationships and engage customers by taking the extra mile

● Keep records of all conversations in our call center database in a comprehensible way

● Meet personal/team qualitative and quantitative targets ● Handle complaints and escalate unresolved issue to the Team Leader