Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level MARKETING OFFICER. Ready to help team achieve company goals.
Hi, I’m
SYLVIE UWIHOREYE
Kigali,01
Summary
Overview
16
years of professional experience
Work History
UNIVERSITY OF KIGALI
SINIOR CUSTOMER CARE/SINIOR RECEPTIONIST
10.2016 - Current
Job overview
- Strengthened communication skills through regular interactions with others.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Responded to inquiries from callers seeking information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
SULFO RWANDA
SALES INTERNISHIP
11.2015 - 12.2016
Job overview
- Increased sales by effectively recommending suitable sporting goods and accessories to customers.
- Enhanced customer satisfaction by providing knowledgeable advice on various sports-related products.
- Demonstrated product features to customers, highlighting unique selling points and benefits to suit individual needs.
- Utilized effective communication skills when discussing complex technical aspects of sporting equipment with diverse clientele.
- Assisted in visual merchandising efforts, creating eye-catching displays that attracted customer attention and increased foot traffic.
- Communicated merchandise needs, pricing concerns and operations problems to management for problem resolution.
- Greeted customers pleasantly when each entered store and offered assistance for any buying needs.
- Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Explained details regarding current store promotions, sales, and special events to customers.
UNIVERSITY OF KIGALI
VICE GUILD PRESIDENT
01.2015 - 12.2015
Job overview
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- help students to interact with staff at university of kigali.
- face and solve students challenges at university.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Established and maintained strong relationship between universities.
- Facilitated communication between students and stakeholders to build a labor for the future.
- counseling students and encourage them to achieve university's goals.
National Youth Service Corps
Youth Group Leader
01.2014 - 09.2014
Job overview
- Partnered with local organizations to provide volunteer opportunities for youth members, fostering real-world experiences and connections within the community.
- Provided guidance to members of congregation.
- Implemented conflict resolution strategies when necessary, addressing any issues or concerns among group members promptly and effectively.
- Assisted with organizing religious activities and services.
- Inspired creativity amongst participants through art-based projects focused on self-expression and cultural awareness.
UNIVERSITY OF KIGALI
Minister of Education
01.2013 - 01.2014
Job overview
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Enhanced teacher collaboration by initiating professional development workshops and training sessions.
- Cultivated a culture of high expectations by setting rigorous performance into students in order to achieve UOK'S vision.
- Motivating student to learn different languages.in oder to emprouve them self.
- creating debate group in the university in order to achieve uok mission.
UMUCYO HARDWARE
Storekeeper
01.2008 - 10.2012
Job overview
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Ordered goods from various vendors to maintain store merchandise levels.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Managed inventory control, cash control, and store opening and closing procedures.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Received product shipments and organized in stockroom storage area.
Education
UNIVERSITY OF KIGALIRWANDA
Master of Science from Project Management
03.2021
University Overview
- Recipient of UMUTOZA W'INTORE, 2014
- ICT TIGO TRAINING
- PROJECT MANAGEMENT TRAINING
UNIVERSITY OF KIGALIRWANDA/KIGALI
Bachelor of Science from With Honor's in Marketing
03.2017
University Overview
Group Scolaire Des Parent De ButareRwanda/huye
No Degree from High School Education/Accounting
11.2010
University Overview
Group Scolaire De Mugombwa(APAME)Rwanda
No Degree from Ordinary Level
09.2007
University Overview
Kabuga Primary SchoolRwanda
from Primary Level
09.2005
University Overview
Skills
- Claims Handling
- Bank Deposits
- Performance Improvement
- Problem-Solving
- Business Correspondence
- Supply Management
- Staff Management
- Relationship Building
- Visitor and Customer Relations
- Records Management
- Conflict Resolution
- Document Control
- Office Equipment Maintenance
- Customer Service
- File Management
Praise and worship./singing and drum prayer.
Praise and worship./singing and drum prayer.
I LIKE TO BE AT CHURCH TO PRAY BECAUSE IT HELPS ME TO UPDATE MY SPIRTUAL LIFE AND IT HELP ME REACHE ON MY SUCCESS AND BE CAREFULL FOR ALL.
Languages
Kinyarwanda
Native language
French
Intermediate
B1
English
Intermediate
B1
Swahili
Intermediate
B1
Timeline
SINIOR CUSTOMER CARE/SINIOR RECEPTIONIST
UNIVERSITY OF KIGALI
10.2016 - Current
SALES INTERNISHIP
SULFO RWANDA
11.2015 - 12.2016
VICE GUILD PRESIDENT
UNIVERSITY OF KIGALI
01.2015 - 12.2015
Youth Group Leader
National Youth Service Corps
01.2014 - 09.2014
Minister of Education
UNIVERSITY OF KIGALI
01.2013 - 01.2014
Storekeeper
UMUCYO HARDWARE
01.2008 - 10.2012
UNIVERSITY OF KIGALI
Master of Science from Project Management
UNIVERSITY OF KIGALI
Bachelor of Science from With Honor's in Marketing
Group Scolaire Des Parent De Butare
No Degree from High School Education/Accounting
Group Scolaire De Mugombwa(APAME)
No Degree from Ordinary Level
Kabuga Primary School
from Primary Level
Similar Profiles
Agnes MurebwayireAgnes Murebwayire
Career Guidance, and Acting Dean of Students at University of KigaliCareer Guidance, and Acting Dean of Students at University of Kigali
James HakizimanaJames Hakizimana
Assistant Lecturer at University of KigaliAssistant Lecturer at University of Kigali
Sylvie Umuhire BirutaSylvie Umuhire Biruta
Administrative and Communcations Officer at Deputy Vice Chancellor's Office - University of KigaliAdministrative and Communcations Officer at Deputy Vice Chancellor's Office - University of Kigali