Tresor HATEGEKIMANA
Gisenyi
Summary
Dynamic front desk professional with a proven track record at Paradis Malahide Hotel, excelling in guest welcoming and check-in. Recognized for enhancing overall guest satisfaction through exceptional customer service and efficient inquiry handling. Adept at managing room assignments and payment processing, ensuring a seamless experience for all guests.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Paradis Malahide Hotel
Rubavu
10.2020 - 08.2025
- Welcomed guests with enthusiasm and oversaw front desk operations at prestigious hotel.
Front Desk Receptionist
Asante Hotel now Kivu Hilltop View Hotel
Rubavu
11.2018 - 06.2020
- Assisted guests with warmth, directing front desk activities at esteemed hotel.
Restaurant Supervisor
Planete Motel now Planete Hotel
Rubavu
02.2017 - 09.2018
- Directed daily restaurant operations ensuring alignment with established quality standards.
Education
A2 Diploma - Hotel Operations
School of Hotel Business and Tourism now it's(RTC)
Rubavu, Nyundo, Rwanda11.2016
Skills
- Guest welcoming and check-in
- Room assignment management
- Inquiry handling
- Information provision about hotel and local area
- Payment processing
- Overall guest satisfaction
- Customer service excellence
- Professional demeanor
Projects
Hotel Front Desk Receptionist, Welcoming guests
Credentials
- Computer Science Certificate
- StippHotel Certificate
- A2 Diploma
- GIZ Certificate from Kivu Peace View Hotel
- Rwanda National ID
- Rwanda Passport
- Alx certificate
- Previous Work Experience Cerificate
Languages
- Intermediate in English
- Fluent in Kinyarwanda
- French Medium
- Swahili Medium
Timeline
Front Desk Receptionist
Paradis Malahide Hotel
10.2020 - 08.2025
Front Desk Receptionist
Asante Hotel now Kivu Hilltop View Hotel
11.2018 - 06.2020
Restaurant Supervisor
Planete Motel now Planete Hotel
02.2017 - 09.2018
A2 Diploma - Hotel Operations
School of Hotel Business and Tourism now it's(RTC)