Umuhire girubuntu Ingrid daniella
Kigali
Summary
Dedicated and customer-focused hospitality professional with 2 years of experience in hotel and resort management. Proven ability to enhance guest satisfaction and operational efficiency. Seeking to leverage my skills and experience to contribute to the success of [Target Company Name].
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Sunset Resort
06.2022 - Current
- Greeted and checked in guests, ensuring a smooth and welcoming experience
- Managed reservations and handled guest inquiries and complaints efficiently
- Coordinated with housekeeping and maintenance to ensure rooms were ready for guests
- Processed payments and maintained accurate records of transactions
- Assisted in organizing events and activities for guests.
Guest Services Associate
Mountain View Hotel
07.2021 - 05.2022
- Provided exceptional customer service to guests, addressing their needs and concerns
- Assisted with booking tours and activities, enhancing the guest experience
- Maintained a clean and organized front desk area
- Collaborated with other departments to ensure guest satisfaction
- Received positive feedback from guests for outstanding service.
Education
Diploma in Hospitality Management -
Rwanda Tourism University College
06.2021
Skills
- Excellent customer service and communication skills
- Proficient in hotel management software (eg, Opera, Fidelio)
- Strong organizational and multitasking abilities
- Ability to handle stressful situations with professionalism
Websites
Certification
- Certified Alison courses essential of hospitality management
- First Aid and CPR Certification
References
Available upon request
Timeline
Hotel Front Desk Agent
Sunset Resort
06.2022 - Current
Guest Services Associate
Mountain View Hotel
07.2021 - 05.2022
Diploma in Hospitality Management -
Rwanda Tourism University College
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