Umutangampundu Speciose
Kigali
Summary
Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hospital Coordinator
Chuk
01.2006 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Developed admissions policy, outlining rules and procedures compliant with government regulations.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Assisted with creation of marketing plans to attract prospective students.
- Developed and implemented strategies to increase number of applicants.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Contacted prospective students via email and phone calls.
- Coordinated open house events for prospective students, providing detailed information about programs and answering questions.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Performed document filing, bookkeeping, and faxing for busy student admissions office.
- Reviewed applications and transcripts to verify student eligibility and compliance with admissions criteria.
- Established and maintained relationships with high schools and community organizations to increase awareness of admissions process.
- Coordinated interviews with prospective students to assess academic qualifications and other criteria.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Bachelor of Science - NURSING
University of Rwanda
Kigali Rwanda02.2012
Skills
- Establish Policies
- Patient Intakes
- Client Relations Skills
- Stakeholder Coordination
- Hospitality Management
- Medical Programs Implementation
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Affiliations
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Certification
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Additional Information
GFGHHJJ
Languages
IKINYARWANDA, English, French
Native language
French
Proficient
C2
English
Advanced
C1
IKINYARWANDA
Proficient
C2
Timeline
Hospital Coordinator
Chuk
01.2006 - Current
Bachelor of Science - NURSING
University of Rwanda
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
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