UMWIZERWA CHRISTELLA
KIGALI
Summary
Proven leader at KFC RWANDA, adept in staff management and workplace safety, enhancing operational efficiency and employee proficiency. Excelled in customer service, resolving concerns swiftly, and fostering a welcoming environment. Skilled in financial accuracy and employee training, I drive results by prioritizing customer satisfaction and team development.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
KFC RWANDA
06.2022 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Cashier
KFC RWANDA
02.2020 - 06.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
BSCF - FINANCE
UNIVERSITY OF KIGALI
KG 541 St, KIGALI09.2025
Skills
Employee Training
Workplace Safety
Staff Management
Customer-Oriented
Leadership
Communication
Team Work
Time Management
Adaptability
Detail-Oriented
Languages
KINYARWANDA
Native language
English
Advanced
C1
FRENCH
Upper intermediate
B2
REFERENCES
MUGABO DENIS- RGM AT KFC RWANDA
+250-787-573-925
Timeline
Shift Supervisor
KFC RWANDA
06.2022 - 09.2024
Customer Service Cashier
KFC RWANDA
02.2020 - 06.2022
BSCF - FINANCE
UNIVERSITY OF KIGALI
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