Uwamahoro Aline
Kigali
Summary
Dynamic ICT & Hospitality professional with a proven track record at Green Hills Academy, enhancing student and staff IT capabilities and fostering a safe, supportive environment. Expert in Microsoft Office Suite and customer service, I excel in creating engaging learning experiences and improving operational efficiency. Achieved over $3000 in sales as an organized intern, demonstrating exceptional organizational and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Boarding Supervisor
Green Hills Academy
Kigali
08.2018 - Current
- I provide IT support, such as teaching boarding students how to manage back-end and other different apps.
- I am responsible for the day-to-day running of the house and school dining room, according to the school’s schedule.
- I work day-to-day with boarding housekeeping staff to maintain hygiene and food safety.
- I conduct training with teachers about children's safety.
- I do consult with, to keep informed, and to apply the directions of the Director of Boarding.
- I am available to the girls and boys at all times, taking care of their general well-being.
- Charge with developing and maintaining a good standard of discipline, and fostering a safe physical and emotional environment for the girls in their care.
- Foster trust, respect, and caring attitudes to enable girls and boys to become independent and responsible, thus helping them to cope with school life and their future.
- I liaise with parents, staff, and students, and I am accountable at all times.
- I maintain accurate records, and I report on the conduct of the house to incoming staff at each change of duty.
- Assisted with the development of boarding policies and procedures.
- Monitored the boarding process to ensure compliance with regulations and safety standards.
ICT Trainer Part Time
Great Lakes Hospitality Institute
01.2024 - 10.2024
- Prepared all training material for courses, including PowerPoint presentations, Ms Words, Ms Excel and skill exploration and exercises, and assessments
- Trained students how to use all different google apps in google drive including google classroom, google sheets, google document, and google meet
- Taught introduction to ICT
- Worked as an IT support by helping the institute to troubleshoot internet problems, Printing, dealt with hardware components
- Supervised the scheduling of training programs while remaining flexible to new training demands
- Taught Microsoft Office
- Assessed the training needs of individuals as well as work teams
- Created lesson plans tailored to student needs
- Implemented course progressions and programs for students
- Taught Hardware and Software
ICT & Hospitality Teacher
Kigali Leading TVET School
Kigali
01.2018 - 07.2018
- Developed and planned lessons and assignments about F&B service
- Taught basics in computer like how to use computer
- Instructed and demonstrated how to apply knowledge, and to develop skills.
- Demonstrated and supervised the safe and proper use of tools and equipment.
- Monitored students' progress, assigned tasks, and graded assignments.
- Discussed students' progress with parents, students, and counselors.
- Developed and enforced classroom rules, and safety procedures.
- Taught culinary arts.
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
Supervisor
Khana Khazana Restaurant and Boutique Hotel
12.2016 - 07.2017
- Trained housekeeping staff
- Performed as a hostess
- Supervised housekeeping in general
Intern
ASYV (Agahozo Shalom Youth Village)
Rwamagana
01.2016 - 08.2016
- Organized and ran a gift shop, grossing over $3,000 in sales.
- Assisted an international coordinator to accommodate over 700 guests.
- Arranged and managed guest houses for long-term visitors.
- Gave tours of ASYV to individual guests and groups.
- Helped facilitate group discussions among service groups.
Volunteer English Teacher
Bicumbi Sector
Bicumbi
01.2013 - 12.2013
Vice-President
TV Club
01.2013 - 11.2013
- Coordinated the newscast in the village
- Worked with all my fellow videographers and journalist
Customer Service
Local Shop in Sake
Sake
01.2015
- Provided Rwanda’s Minister of Education with customer service
Customer Service
Local Shop in Sake
Sake
07.2014
- Provided Minister from Israel with customer service
Education
Soon Graduate - Information Technology
University of Kigali
03-2025
Davis college - Information System
Akilah Campus
Kigali11-2019
Liquidnet Family High School - Mathematics, Physics & Computers, Hospitality professional skills
Agahozo Shalom Youth Village
01.2015
Skills
- Customer service
- Culinary art
- Food and beverage service
- Front office operations
- Travel and tourism
- Web design
- Troubleshooting internet problems
- Database management
- Hosting a website
- Cybersecurity
- Mobile applications
- Computer networking
- Microsoft Office Suite: Word, Access, Excel, PowerPoint Presentation
- Programming: C, C, VB and Notepad , Java script and HTML
- Computer hardware
- Computer software
- Housekeeping oversight
- Communication Skills
- Time management abilities
- Staff Supervision
- Guest Relations
- Event Planning
- Multitasking ability
- Problem-solving abilities
- Guest accommodations
- Training and mentoring
Specialachievements
- 2016, Attended the Amala Foundation Global Youth Peace Summit in Kenya
- 2014, Received Rwandan Light at Rwamagana district from Bugesera district
- 2013-2014, Acted and directed in a play 'What Hate Does'
- 2014, Attended the Youth Impact Mission training for leadership skills
- 2013, Attended the International theater literacy project (ITLP) training
Languages
- Fluent in English
- Fluent in Kinyarwanda
References
- Raymond Kiptum, Head of boarding at Green Hills Academy, 0791945475
- Nkurikiyimfura J. Claude, Executive Director, Agahozo Shalom Youth Village, 078 830 0084
- Taylor Landay, Service Groups Coordinator, Agahozo Shalom Youth Village, 07814699797
Hospitalityskills
- Customer service
- Culinary art
- Food and Beverage service
- Front office operations
- Travel and tourism
Personal Information
Hobbies: Listening to music, Playing piano, Meeting new people, Theater, Playing football, Praying, Helping people
Timeline
ICT Trainer Part Time
Great Lakes Hospitality Institute
01.2024 - 10.2024
Boarding Supervisor
Green Hills Academy
08.2018 - Current
ICT & Hospitality Teacher
Kigali Leading TVET School
01.2018 - 07.2018
Supervisor
Khana Khazana Restaurant and Boutique Hotel
12.2016 - 07.2017
Intern
ASYV (Agahozo Shalom Youth Village)
01.2016 - 08.2016
Customer Service
Local Shop in Sake
01.2015
Customer Service
Local Shop in Sake
07.2014
Volunteer English Teacher
Bicumbi Sector
01.2013 - 12.2013
Vice-President
TV Club
01.2013 - 11.2013
Soon Graduate - Information Technology
University of Kigali
Davis college - Information System
Akilah Campus
Liquidnet Family High School - Mathematics, Physics & Computers, Hospitality professional skills
Agahozo Shalom Youth Village
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