Uwase Claudine
Banker
Kigali,Rwanda
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
3
3
years of professional experience
Work History
Bank Teller
Access Bank
03.2023 - Current
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Trained new hires on customer service policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Customer Support Representative
Language Line Solution
01.2021 - 03.2023
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Developed and implemented preventive maintenance procedures.
- Excellent communication skills, both verbal and written.
Education
BBA - Marketing
University of Kigali
Kigali Rwanda 04.2001 -
Skills
- Positive
- Data Entry Efficiency
- Team Cooperation
- Patience and Empathy
- Reliability
Timeline
Bank Teller
Access Bank
03.2023 - Current
Customer Support Representative
Language Line Solution
01.2021 - 03.2023
BBA - Marketing
University of Kigali
04.2001 -
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