Uwase Claudine
Banker
Kigali City
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
3
3
Languages
Work History
IT& OPERATIONS
Access Bank
02.2023 - Current
- Trained new personnel regarding company operations, policies and services.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
BBA - Marketing
UNIVERSITY OF KIGALI
Kigali 04.2001 -
Skills
Customer Relations
Computer Proficiency
Technical Support
Teamwork and Collaboration
Multitasking Abilities
Time management abilities
Timeline
IT& OPERATIONS
Access Bank
02.2023 - Current
BBA - Marketing
UNIVERSITY OF KIGALI
04.2001 -
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