UWAYO EMERANCE
Kigali
Summary
Accomplished Reception Supervisor with a proven track record at POLYCLINIC DE PLATEAU, enhancing customer satisfaction and streamlining reception operations. Expert in Reception Management and Motivational Leadership, I significantly improved workflow efficiency and fostered a welcoming atmosphere, driving increased revenue generation.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
QUESTHALTHCARE SERVICES (WIWO) HOSPITAL
06.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Cashier Assistant Manager
KIME SUPERMARKET
03.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Reception Supervisor
POLYCLINIC DE PLATEAU
08.2020 - 02.2022
- Implemented cost-saving measures by monitoring inventory levels of office supplies and reordering as necessary, maintaining budgetary goals.
- Supported sales efforts by promoting hotel services and amenities to guests during their stay, resulting in increased revenue generation.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
Education
No Degree - Accounting And Business Management
MOUNT KIGALI UNIVERSITY
Kigali, Rwanda08.2026
DIPLOMA IN ENTREPRENUERSHIP - Entrepreneurship
ALISON
INDIA06.2023
High School Diploma -
SAINT PAUL SECONDARY SCHOOL
Kigali, Rwanda01.2023
DIPLOMA IN INTERNATIONAL FINANCE - International Finance
ALISON
INTERNATIONAL FINANCE03.2022
DIPLOMA IN HOSPITALITY MANAGEMENT - Hospitality Administration And Management
ALISON
INDIA01.2022
High School Diploma -
ECOLE DE SCIENCE DE RUHENGERI
MUSANZE10.2019
No Degree - ORDINARY LEVEL
SAINT BERNADETTE SECONDARY SCHOOL
KAMONYI07.2016
No Degree - PRIMARY LEVEL
SAINT CHARLES LWANGA
KIGALI12.2013
No Degree - PRIMARY LEVEL
SAINT GEORGE PRIMARY SCHOOL
UGANDA03.2008
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Document scanning and digitization
- Mail handling
- Document Management
- Appointment Scheduling
- Supply Management
- Customer Service
- Travel Arrangements
- Data Entry
- Decision-Making
- Team Leadership
- Bookkeeping
- Business Administration
- Motivational Leadership
- Handling Complaints
- Facilities Maintenance
- Goal Setting
SPORTS
I have been Playing BASKETBALL during my secondary school
Additional Information
REFERENCE
Dr. DuSHIMIMANA ABEL
PROFESSONAL DOCTOR
MINISTER OF HEALTH (2008)
PHONE: 0788905414
Languages
KINYARWANDA
Native language
English
Upper intermediate
B2
French
Intermediate
B1
Swahili
Elementary
A2
Timeline
Receptionist Administrator
QUESTHALTHCARE SERVICES (WIWO) HOSPITAL
06.2023 - Current
Cashier Assistant Manager
KIME SUPERMARKET
03.2022 - 01.2023
Reception Supervisor
POLYCLINIC DE PLATEAU
08.2020 - 02.2022
No Degree - Accounting And Business Management
MOUNT KIGALI UNIVERSITY
DIPLOMA IN ENTREPRENUERSHIP - Entrepreneurship
ALISON
High School Diploma -
SAINT PAUL SECONDARY SCHOOL
DIPLOMA IN INTERNATIONAL FINANCE - International Finance
ALISON
DIPLOMA IN HOSPITALITY MANAGEMENT - Hospitality Administration And Management
ALISON
High School Diploma -
ECOLE DE SCIENCE DE RUHENGERI
No Degree - ORDINARY LEVEL
SAINT BERNADETTE SECONDARY SCHOOL
No Degree - PRIMARY LEVEL
SAINT CHARLES LWANGA
No Degree - PRIMARY LEVEL
SAINT GEORGE PRIMARY SCHOOL