UWERA MBAYIHA ALICE
Kigali,01
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Skol brewery Ltd
01.2024 - Current
- As Customer Experience Manager at Skol Brewery Ltd, I lead the customer service team, overseeing hiring, training, and performance management. I measure satisfaction through NPS surveys, manage distributor complaints, and provide performance reports to management. I continuously improve customer service processes and build relationships with key stakeholders to enhance satisfaction and operational efficiency.
Sales Administration Manager
Skol brewery Ltd
Kigali
04.2016 - 12.2023
- I worked closely with distributors daily in a fast-paced brewery environment, managing orders, coordinating deliveries, and ensuring timely product distribution. I built and maintained strong relationships to support sales growth, resolve logistical challenges, and uphold brand standards across multiple markets. I tracked sales targets, analyzed market trends, and provided key reports to support strategic decision-making. I oversaw credit control, billing reconciliation, and distributor bonus payments, ensuring data accuracy throughout all processes.
Event & Sponsorship Manager
Skol Brewery ltd
Kigali
04.2016 - 11.2018
- As the Event and Sponsorship Manager, I organized significant events, such as the Cycling Tour of Rwanda, and managed the Rayon Sports Football Club sponsorship. I was also responsible for planning and overseeing a range of other sponsored events, ensuring strong brand visibility, and successful execution.
Education
Accounting and Finance
E.P.F.C
BELGIUM-BRUSSELS01-2012
Skills
- Customer relationship management
- Customer feedback management
- Sales forecasting
- NPS measurement
- Multi-tasking strength
- Team leadership
- Market research analysis
- Verbal and written communication
- Problem solving
Timeline
Customer Experience Manager
Skol brewery Ltd
01.2024 - Current
Sales Administration Manager
Skol brewery Ltd
04.2016 - 12.2023
Event & Sponsorship Manager
Skol Brewery ltd
04.2016 - 11.2018
Accounting and Finance
E.P.F.C
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