YVES NIYONKURU
Kigali,01
Summary
A resourceful, self-motivated, result-driven international development professional to succeed in an environment of growth and excellence and earn a job that provides me with satisfaction and self-development; and helps me achieve personal as well as organizational goals. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Bank Business Associate
Bank of Kigali
06.2024 - Current
- Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
- Track, record, report, and store transactional information and special requests
- Provide a high level of customer service, offering answers and assistance with a smile
Agent
REG
04.2024 - 06.2024
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication 'scripts' when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Cashier
Simba Supermarket Ltd
02.2024 - 04.2024
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals, cross-sell products, and introduce new ones
- Resolve customer complaints, guide them, and provide relevant information
- Bag items carefully
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answer customers' questions and get a manager if answer doesn't solve the issue
Finance and Tax Associate
Tropic Coffee Ltd
02.2018 - 03.2020
- Company Overview: http://www.tropicoffeeeltd.com for more information about TROPIC COFFEE COMPANY
- Monitors and maintains accurate records of the company
- Formulates, implements, and evaluates legal tax reduction strategies
- Performs tax audits
- Ensures company documents and filings are compliant with IRS regulations at both the federal and state levels
- Manages and controls company budget
- Assisting with the preparation of operating budgets, financial statements, and reports
- Processing requisition and other business forms, checking account balances, and approving purchases
- Advises the company on tax strategies, compensation and benefit plans, and accounting systems
- Managing account records, issuing invoices, and handling payments
- Collaborating with internal departments to reconcile any accounting discrepancies
- Analyzing financial data and assisting with audits, reviews, and tax preparations
- Updating financial spreadsheets and reports with the latest available data
- Reviewing existing financial policies and procedures to ensure regulatory compliance
- Providing assistance with payroll administration
- Http://www.tropicoffeeeltd.com for more information about TROPIC COFFEE COMPANY
Archivist Officer
IT Consulting Group Limited
Kigali City
01.2016 - 07.2017
- Company Overview: info@itcg.rw
- Responsible of physical filing
- Supervision of physical filing team
- Head of recruiting team for new staff
- Follow up works of digitization of MINICOM archives
- Info@itcg.rw
Education
Bachelor of Business Management - economics, FINANCE
UNIVERSITY OF KIGALI
01.2022
A 'Level - Computer, mathematics and economics
APADE
01.2012
O level - Basic skills
APPEC
01.2009
Primary - Basic skills
APAPER
01.2006
Skills
- Decision-making
- Writing
- Workflow planning
- Prioritization
- Database management
- File management
- Windows
- Microsoft Office
- Excel
- Word
- PowerPoint
- Access
- Customer service
- Communication
- Accounting
- QuickBooks
- Tax declaration
References
- RUBEGA Fiston, +250788614861, Director of TROPIC COFFEE LTD, http://www.tropicoffeeeltd.com
- MUDAHEMUKA Olivier, +250788526509, Supervisor of TROPIC COFFEE LTD
- JANET, 0737600966, Supervisor at Simba supermarket
- PATRICK Mazimpaka, 0788354177, Supervisor at REG
- Venuste NSANZUMUHIRE, 0788410066, Branch Manager at BANK OF KIGALI
Disclaimer
I, NIYONKURU Yves hereby certify that the information above is true to the best of my knowledge.
Personal Information
Nationality: Rwandan
Profile
A resourceful, self-motivated, result-driven international development professional to succeed in an environment of growth and excellence and earn a job that provides me with satisfaction and self-development; and helps me achieve personal as well as organizational goals., Ability to work flexibly as a member of multiple teams and effectively manage time, work prioritization, and delegation; proven aptitude to turn ideas into timely actions, Extensive knowledge in customer relations, attention to details, Able to organize staff immediately and precisely to address guest's concerns, Commendable computer skills, Excellent communication skills, Very good in English, French, and Kinyarwanda, Strong problem-solving, decision-making, and writing skills, Workflow planning and prioritization, Database and file management, Proficient in Windows, Microsoft Office, Excel, Word, PowerPoint, and Access, Very attentive to customers, outstanding communication and interpersonal skills, Accounting skills, QuickBooks software, Declaration tax
Timeline
Bank Business Associate
Bank of Kigali
06.2024 - Current
Agent
REG
04.2024 - 06.2024
Cashier
Simba Supermarket Ltd
02.2024 - 04.2024
Finance and Tax Associate
Tropic Coffee Ltd
02.2018 - 03.2020
Archivist Officer
IT Consulting Group Limited
01.2016 - 07.2017
Bachelor of Business Management - economics, FINANCE
UNIVERSITY OF KIGALI
A 'Level - Computer, mathematics and economics
APADE
O level - Basic skills
APPEC
Primary - Basic skills
APAPER
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