Summary
Overview
Work History
Education
Skills
References
Interests
Languages
Timeline
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Yvette Mukamanzi

Yvette Mukamanzi

Kigali

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in health care roles with high-volume customer demands.

Overview

2
2
years of professional experience

Work History

Customer Service

Bertem Natuur
Brussels
06.2020 - 07.2021
  • Handled irate customers smoothly to achieve performance targets.
  • Received and processed client payments and updated accounts.
  • Chaired staff meetings, providing status updates on key activities to clinical management.
  • Developed and maintained computerized record management systems to store and process data.
  • Represented company professionally when engaging with public and government agencies.
  • Monitored and maintained supply of medical equipment, tools and accessories.
  • Facilitated necessary changes to policies or procedures to improve operations.
  • Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
  • Responded proactively to concerns and questions by acting on patient feedback.
  • Distributed patient satisfaction surveys to address patient concerns, issues and grievances.

Customer Care Officer

Gorilla Golf Hotel
Kigali
06.2019 - 09.2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Facilitated successful front desk operations for high-volume hotel.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Date-stamped, sorted and racked incoming mail and messages.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.

Education

Graduate - Service Excellence And Tourism

Cornell University
01.2021

Bachelor’s Degree - Travel and tourism management

University of Tourism, Technology And Business Stu
01.2020

A Level Certificate - Tourism

KARUGANDA Technical School
01.2014

Skills

  • Paperwork Processing
  • Leads Prospecting
  • Business Development
  • CRM Tracking
  • Regulatory Compliance
  • Account Updating
  • Wellness Services
  • Risk Mitigation
  • Nursing Operations Management
  • Technological Integration
  • Multidisciplinary Team Collaboration
  • Quality Assurance Controls
  • Patient Education
  • Patient Relations
  • Records Management
  • Financial Reporting Coordination

References

 Ismael Niyonsenga Guest Service Agent at Park inn by Radisson Kigali Tel: +250 786187632 E-mail: ismaeln12@outlook.com

 Marius RUKUNDO : SME SALES EXECUTIVE AT GVA Rwanda ltd Tel:+250 788978932 Email: rukundomarius@yahoo.com

Interests

Reading books, Travelling and walking by learning

Languages

Kinyarwanda
First Language
English
Advanced
C1
French
Intermediate
B1

Timeline

Customer Service

Bertem Natuur
06.2020 - 07.2021

Customer Care Officer

Gorilla Golf Hotel
06.2019 - 09.2019

Graduate - Service Excellence And Tourism

Cornell University

Bachelor’s Degree - Travel and tourism management

University of Tourism, Technology And Business Stu

A Level Certificate - Tourism

KARUGANDA Technical School

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Yvette Mukamanzi