SIBOMANA Assouman
Kigali
Summary
Dynamic professional with a proven track record as a Customer Service Executive at Cellular Service Technologies, excelling in effective problem-solving and exceptional communication. Successfully enhanced guest satisfaction as an Airbnb Host by streamlining booking management and maintaining high hospitality standards, while fostering teamwork to improve operational efficiency.
Overview
3
3
years of professional experience
Work History
Airbnb Host
Self-employeed
01.2025 - Current
- Managed guest communications and inquiries to ensure positive experiences.
- Streamlined check-in and check-out processes, enhancing guest satisfaction.
- Developed engaging property listings using high-quality photography and detailed descriptions.
- Maintained cleanliness and upkeep of property to meet hospitality standards.
Protocol Representative
Self-employeed
09.2024 - 12.2024
- Coordinated protocols for events, ensuring compliance with organizational standards and guest expectations.
- Assisted in developing and implementing communication strategies to enhance stakeholder engagement.
- Monitored protocol adherence during events, providing real-time support to address issues as they arose.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Customer Service Executive
Cellullar Service Technologies
01.2023 - 07.2024
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Provided product knowledge to customers, enhancing their understanding and satisfaction with services offered.
- Assisted in training new team members on customer service protocols and company systems for operational efficiency.
- Analyzed feedback from customers to identify trends, contributing to process improvements and service enhancements.
Education
Bachelor of Arts - Information Management
Adventist University of Central Africa
Kigali, Rwanda01-2027
High School Diploma -
Ecole Secondaire De Kigoma
Ruhango 08-2022
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
- Teamwork
Languages
English
Full Professional
French
Limited Working
Swahili
Professional Working
Timeline
Airbnb Host
Self-employeed
01.2025 - Current
Protocol Representative
Self-employeed
09.2024 - 12.2024
Customer Service Executive
Cellullar Service Technologies
01.2023 - 07.2024
Bachelor of Arts - Information Management
Adventist University of Central Africa
High School Diploma -
Ecole Secondaire De Kigoma
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