Joanita B Kayonga
Kigali,Kibagabaga
Summary
Highly knowledgeable and dedicated problem solver with 15 years of valuable expertise in operating a personal business and working within the mental health space, community socioeconomic development, and the insurance and private pensions industry in Rwanda. Possessing a keen eye for detail, Have extensive experience in project coordination. Bringing a diverse background that equips me with a unique skill set to effectively tackle challenges and deliver exceptional results.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Zamara Actuaries, Administrators & Consultants
11.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key stakeholders.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
Sales Agent
COMBINED INSURANCE, A CHUBB COMPANY
07.2022 - 06.2023
- Delivered approximately 40 engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business needs and the insurance industry
- Increased sales and customer satisfaction through personalized servicing
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships
- Logged reports, expenses, receipts, and sales in company database
- Explained features and advantages of Insurance products or services to promote sales
- Generated new leads through networking and attending industry events.
Youth Counsellor
VANTAGE COMMUNITY SERVICES
01.2018 - 07.2018
- Arranged and facilitated therapy sessions for individuals, couples, and families
- Participated in ongoing professional development to stay current on best practices in youth counseling and incorporate new strategies into client care
- Crisis management
- Training of the youth on sexual exploitation awareness
- Facilitated goal-setting workshops for positive future planning, supporting academic and personal achievements
- Maintained accurate documentation of youth progress in line with reporting requirements.
Adolescent Specialist
TRAIN AND EVALUATE CENTER
01.2016 - 01.2018
- Support to the Health Pivot study on the Effects of US Government geographic prioritization of PEPFAR investment on Health systems in Uganda on Malaria, HIV, TB and ANC indicators
- Participated in the development of data collection tools, selection of indicators and training of the field data collection team
- Provided support to the field teams to ensure they were aware of USAID child safeguarding core principles and USAID gender equality, non-discrimination, and confidentiality policies
- Data analysis and Report writing of youth indicators
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Managing Partner
EKLEKTIK DESIGNS
01.2011 - 01.2018
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly
- Developed and implemented company goals, procedures, and policies
- Mentored 10 young and upcoming local entrepreneurs on how to start and operate a business of their own trough a local initiative.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Rwanda Leasing Program (Program Coordinator)
IFC - Rwanda
01.2009 - 01.2011
- Assisted the project lead with development of the M&E Plan for the project, including indicator-selection, target setting, reporting, database management, and developing M&E and/performance monitoring plans
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Participated in the refinement of the implementation of strategic indicators to ensured that IFC's Leasing advisory program project and activities were aligned to the overall strategic plan.
- Improved client and stakeholder satisfaction with timely updates and transparent communication
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Entered data, generated reports, and produced tracking documents.
Education
Master's - Counselling Psychology
Providence University College And Theological Seminary
Otterburne, Manitoba2025
Bachelor of Arts - Sociology
King's University College
Edmonton, Alberta01.2009
Accident and Sickness Insurance Certified -
King's University College
Edmonton, Alberta01.2009
Skills
- Effective written and verbal Communication
- Interpersonal Communication
- Strategic Planning
- Risk Assessment
- Conflict Management
- Attention to detail
- Flexible and Adaptable
- Trauma Informed Care trained
- Diversity/ inclusion trained
- First Aid/ CPR Trained
Timeline
Business Development Manager
Zamara Actuaries, Administrators & Consultants
11.2023 - Current
Sales Agent
COMBINED INSURANCE, A CHUBB COMPANY
07.2022 - 06.2023
Youth Counsellor
VANTAGE COMMUNITY SERVICES
01.2018 - 07.2018
Adolescent Specialist
TRAIN AND EVALUATE CENTER
01.2016 - 01.2018
Managing Partner
EKLEKTIK DESIGNS
01.2011 - 01.2018
Rwanda Leasing Program (Program Coordinator)
IFC - Rwanda
01.2009 - 01.2011
Master's - Counselling Psychology
Providence University College And Theological Seminary
Bachelor of Arts - Sociology
King's University College
Accident and Sickness Insurance Certified -
King's University College
Similar Profiles
Luke NjiruLuke Njiru
Team Leader General Insurance Actuarial Consulting at Zamara Actuaries Administrators and Consultants LimitedTeam Leader General Insurance Actuarial Consulting at Zamara Actuaries Administrators and Consultants Limited
Motale Robert RamakongoanaMotale Robert Ramakongoana
Senior Fund Consultant at Novare Actuaries and ConsultantsSenior Fund Consultant at Novare Actuaries and Consultants
Yeside GbenroYeside Gbenro
Country Manager at QED Actuaries & ConsultantsCountry Manager at QED Actuaries & Consultants