Jonathan MIGOGO
Kigali,Kicukiro
Summary
Experienced Agile & Waterfall Project Management Professional (PMP) with over [7] years of experience in [Banking & Tech Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated Product management and Business Analyst professional well-versed in Agile and Scrum methodologies and principles of product development. Comfortable making key decisions for team to move products efficiently through pre-production and production timelines.
Instrumental Agile Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Dedicated Project management Professional (PMP) with history of meeting company goals utilizing consistent and organized agile practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Always ready to help team achieve company goals.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Agile Project Manager
Bank of Kigali (Rwanda) Plc
Kigali, Rwanda
08.2017 - Current
- Reporting directly to CDO, CIO and EXCO on company’s digital and Tech projects
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Assist in the development of Projects design-vision and roadmap for owning areas within Digital products & services and produce/maintain a detailed prioritized product backlog
- Enabling cross-functional teams to develop medium-to-complex business/ customer/employee solutions using the Agile way of working that integrates the business and technical needs
- Monitor and supervise integration work between the Bank and third parties’ integrators (All Rwandan Telecommunication Services, Micro Financial services and utilities services), coordinate meetings and ensure the timely and responsive delivery of outputs through adequate agile dashboard reports
- Provide ongoing facilitation and coaching that enable team to excel at Agile development through various Trainings and workshops
- Facilitate medium-to high complexity Agile projects initiatives from initiation through release
- Navigate and identify shared IT services required by the team in the delivery of its objectives
- Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team
- Actively manage risks and external independencies drawing in team members as appropriate
- Track to resolution team level impediments and Risks as they come up, allowing the team to focus only on value-driven execution
- Coordinating and tracking the business projects implementation process from conception to Go-To-Market between the bank and 3rd parties’ vendors (MNos, Insurance and Fintech Companies, Agri & Startup Fintech, NBR, etc.)
- Coordination of the bank key projects such as ERP system, Core Banking Migration to T24, Microloan, Internet Banking and Mobile APP products
- Protect and shield the team from external interferences that hinder productivity and impact team dynamics
- Create and maintain appropriate vehicles for open communication within projects and scrum team (e.g
- Tracker boards, JIRA, Azure DevOps, Miro, Notion, Gantt Chart to create a trusting and safe team environment., :
Product & Project Manager Team Leader
Guaranty Trust Bank (Rwanda) Plc
Kigali, Rwanda
10.2018 - 03.2019
- Reporting directly to COO and CEO on company’s digital projects
- Leading and Responsible for electronic channels, card management projects of the Bank with its outsourced partners (NI/EMP, Card vendors, Esicia, MNOs, utilities companies and other IT solution providers)
- Coordinating and tracking the e-channels and cards projects implementation process from conception to Go-To-Market
- Ensure profitability of E – Channels & Remittances and most imperatively assess and support Business Development initiatives through electronic based products and transfers
- Responsible for monitoring all expenses related to Electronic business department in accordance with the budget of the institution
- Train sales people in selling the bank products and services and helping team members develop their skills
- Development of products and services to take advantages of existing/emerging payment opportunities
- Liaise with Commercial, Corporate and Retail Business Units for product marketing and rollout of cards, channels and other technology-enabled products
- Liaise with vendors and partners to ensure optimum performance in accordance with defined Service Level Agreement (SLAs)
- Define and document Term of Reference (ToR), Product Papers, Standard Operating procedures (SOPs), User Acceptance Tests (UATs), SLAs and Risk Management Frameworks for all e-Business products in line with the Bank work plan
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Completed assignments ahead of deadline.
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Perform other duties as may be assigned by the Chief Operating Officer, Managing Director
Project, Product and Service Officer
Guaranty Trust Bank, Rwanda
Kigali, Rwanda
11.2016 - 10.2018
- Provide Leadership to the electronic business team (ATM cards Payment & collections and Card business)
- Responsible for assisting GTBank Rwanda Plc’ Top Customers (Corporate, SMEs and Retail customers) and ensuring satisfaction of all GTBank Products and services
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinating and tracking the business projects implementation process from conception to Go-To-Market between the bank and 3rd parties’ vendors (MNos, Fintech, NBR, etc.)
- Coordinate team activities with other department activities, ensuring highest quality of organization and client services outcomes
- Work with the Heads of all departments and the Management to develop annual goals for the Bank
- Build the capacity of team members to reach the Bank annual objectives, in particular providing finance training and support to other staff
- Provide guidance/recommendations to finance-facing roles
- Keep up to date on latest business and industry trends in Rwanda and across East Africa
- Liaise with vendors and partners to ensure optimum performance in accordance with defined Service Level Agreement (SLAs)
- Developing sales goals for the team and ensuring they are met
- Trains sales people in selling the bank products and services and helping team members develop their skills
- Training courses attended, Internship and certificates awarded
Education
MBA - Business Administration, Finance
UNICAF
Lusaka, Zambia11.2021
BBA - Business Administration
Adventist University of Central Africa (AUCA)
Kigali, Rwanda09.2012
Skills
- Agile project management
- Scrum frameworks
- Quality assurance
- Risk mitigation planning
- Organization and Time Management
- Self-Motivated
- Critical Thinking
- Flexible and Adaptable
- Team building
- Decision Making
- Attention to Detail
- Research and trend analysis
- Product development
- Strategic planning
- Problem identification
- Training and Development
- Planning and Coordination
- Stakeholder relationship management
- Business process mapping
- Data analysis
- Customer interaction
Certification
- PMP - Project Management Professional, Project Management Institute PMI - June 2021
- Certified Scrum Master (CSM), International Scrum Institute™ - January 2022.
- Candidate to the Certification of Digital Financial Practitioner, Digital Frontiers Institute - To be completed in July 2022.
Computer Skills
- Project Management tools and techniques.
- Agile Project Dashboards.
- Business Analysis Tools.
- Tracker boards,( Gantt Chart, JIRA, DevAzure, Miro, Notion)
- M&E Practices and Methodologies.
- MS Office.
- MS Power Point.
Language
- French: Mother Tongue. Perfect mastery in Writing, Speaking and Reading.
- Kinyarwanda: Mother Tongue. Perfect mastery in Writing, Speaking and Reading
- English: Perfect mastery in Writing, Speaking and Reading
- Dutch: semi-fluent, Moderate at Writing and Speaking Knowledge
Hobbies
. Football
. Tennis
. Connecting with people.
Timeline
Product & Project Manager Team Leader
Guaranty Trust Bank (Rwanda) Plc
10.2018 - 03.2019
Agile Project Manager
Bank of Kigali (Rwanda) Plc
08.2017 - Current
Project, Product and Service Officer
Guaranty Trust Bank, Rwanda
11.2016 - 10.2018
MBA - Business Administration, Finance
UNICAF
BBA - Business Administration
Adventist University of Central Africa (AUCA)
- PMP - Project Management Professional, Project Management Institute PMI - June 2021
- Certified Scrum Master (CSM), International Scrum Institute™ - January 2022.
- Candidate to the Certification of Digital Financial Practitioner, Digital Frontiers Institute - To be completed in July 2022.
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