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Results-driven IT Support & Network Specialist with over 8 years of experience in network installation, system administration, hardware troubleshooting, and end-user support. Proven ability to maintain reliable IT infrastructure, configure routers and switches, and ensure high system uptime. Seeking an IT Support, Network Technician, or System Administrator role in Kigali.

ACI Certified Treasury Dealer shaping the world, one data point at a time - Economist on a mission to unravel the mysteries of markets and money.

Dedicated housekeeper with a proven track record at a private residence, excelling in cleaning techniques and inventory management. Expertly organized household supplies and delivered exceptional laundry services, ensuring a pristine environment. Strong attention to detail and effective communication skills contributed to maintaining high standards of cleanliness and organization.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.

Dynamic leader with extensive experience at MTN Rwanda, excelling in risk management and strategic planning. Achieved a 20% reduction in financial risk exposure while enhancing operational resilience. Proven ability to engage stakeholders and drive performance, delivering over $1 million in savings through innovative initiatives. Strong communicator and collaborator committed to organizational success.

Detail-oriented individual with exceptional communication and project management skills. Demonstrates a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a strong focus on optimizing processes and supporting team objectives.

Experienced Data engineer with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues. Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values.

Experienced in delivering effective solutions and solving complex problems, customer-focused professional with a strong emphasis on organization and exceptional customer service skills. Adept at meeting the needs of clients, my expertise extends to various software engineering fields, including front-end and back-end web development, as well as network security. Possessing a flexible mindset that allows for adaptation and excellence in diverse environments.

My Profile Summary: I am a successful banker with 14 years of experience in the banking sector, specializing in the Operations Department. As the first area, I operated the branches from the Teller position, then served as the Branch Operations Supervisor for two years, and Acting Manager for one year until I was transferred to the project to unload the new core banking system. I have successfully implemented a Customer Relationship Management System that migrated more than 40,000 customers from an old core banking system to a new core banking system, Finacle. I supported the implementation and stabilization of the Cheque Truncation System (CTS), and I continue to support BAU issues. I was in charge of implementing the clearing system, Bplus, training users, and defining the user access matrix. The system has now been working successfully for almost six years. Since the 2018 migration, up to early 2019, the bank encountered a significant hurdle related to reconciliation, specifically involving duplication, which resulted in a prolonged outstanding amount of over 400 thousand USD. I took on a key role in investigating the root causes of these discrepancies, diligently worked towards their resolution, and managed to successfully recover over 300 thousand USD, as well as stabilizing the reconciliation process and the operational books, with a turnaround time of 5 days. I have completed a project as the Lead in the automation of the reconciliation process within the Bank across all the Assets, Liabilities, and Digital products, which enables you to cut down on the time, cost, and potential for errors associated with manual bank reconciliation, and can help to reduce your business's overall financial performance. And completed a project of settlement automation through Bplus, where all card settlements (VISA, MC, Rswitch) are now processed, validated, and posted. Back up to the Senior Manager of Central Operations for four years, from which I benefited from more exposure and managerial experience. In addition to the above responsibilities, I am a team leader who oversees a team of 11 champions by providing guidance to achieve great results in accordance with the bank's strategy through motivation and inspiration of hard work. I also have a responsible outlook toward work, and I am ready to take on new challenges.

Motivated and detail-oriented software engineering student with skills in videography, graphic design, and front-end development. Proven track record of delivering high-quality projects through effective collaboration in team environments. Committed to leveraging technical expertise and creativity to contribute to innovative solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

 Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. 

PROFILE SUMMARY 22+ years professional experience in driving productivity level through improved and optimized operational process, enhanced employee performance, and strategic vendor and stakeholder management. Has expert experience leading project lifecycle from initiation to execution, reviewing processes and ensuring projects meet timeline, budget, scope, and company objectives. Manages human and material resources effectively to achieve business goals. Ensures policy compliance in production processes. Seasoned Operations Manager and talented leader with 23 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Optimize skills to innovate in systems, build attractive applications and user friendly systems leading to problem-solving by accomplishing customer targets and promoting institution loyalty.

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